Shipping & Delivery Policy

Shipping & Delivery Policy

At Novelty Healthshine, we are committed to delivering your order quickly, safely, and transparently.

Shipping Overview

  • Dispatch Time: Orders are processed and dispatched within 24–48 hours of confirmation

  • Delivery Time:

    • Metro Cities: 2–5 business days

    • Other Locations: 3–7 business days

  • Shipping Charges: Calculated at checkout based on your delivery location

  • Delivery Days: Monday to Saturday (excluding public holidays)

All orders are shipped directly from our warehouse in Mumbai, India.

Delivery Timelines

Once your order is dispatched, you will receive tracking details via SMS/email. Delivery timelines may vary slightly depending on your location, courier partner, and external factors such as weather or logistical delays.

Shipping Charges

Shipping charges (if applicable) are clearly displayed at checkout before payment.
We do not apply any hidden fees. All product prices are inclusive of applicable taxes.

Address Changes

If you need to update your delivery address:

  • Before dispatch: Please contact our support team immediately

  • After dispatch: Address changes may not be possible

For security reasons, we may verify your identity before making any changes.

Delivery Limitations

While we strive to deliver across India, serviceability depends on courier availability and local regulations. In rare cases where delivery is not possible, our team will inform you and process the necessary steps.

Failed Delivery Attempts

If delivery attempts fail due to incorrect address or unavailability, the order may be returned to our warehouse. In such cases, re-shipping charges may apply.

Customer Support

For any shipping-related queries, feel free to contact us:

We are dedicated to ensuring a smooth and reliable delivery experience for all our customers.